COOKIE USE POLICY
- WHAT ARE COOKIES?
The website owned by Tempel, S.A. uses cookies, understood as text files stored on the user’s device that allow information to be stored and retrieved during browsing. In general, these technologies may serve very diverse purposes, such as recognising the user, obtaining information about their browsing habits or personalising the way content is displayed.
Cookies do not damage the user’s device and, in most cases, do not allow the user to be directly identified, although in certain cases they may be associated with personal data.
- TYPES OF COOKIES USED
The cookies used on Tempel’s website may be classified, according to their purpose, into different categories in line with current regulations.
Technical or necessary cookies are those essential for the correct functioning of the website, enabling navigation and the use of its basic features.
Personalisation cookies allow certain user preferences to be remembered, such as the language or the type of browser used, in order to offer a tailored browsing experience.
Functional cookies allow certain user preferences or settings to be remembered, as well as enabling optional features such as chat services, automatic translation or interface customisation.
Security cookies are used to protect the website, prevent fraudulent access, detect automated traffic or guarantee the integrity of communications and forms.
Consent cookies allow the preferences expressed by the user regarding the use of cookies and other similar technologies to be stored.
Analytics or measurement cookies allow the behaviour of website users to be tracked and analysed, obtaining statistical data that helps improve its operation and optimise the services offered.
Likewise, this website may use advertising and marketing cookies, which allow advertising campaigns to be managed and their effectiveness measured, as well as displaying commercial information related to the interests of the user or the company they belong to. These cookies may involve the creation of basic behavioural profiles in order to optimise commercial communications, particularly when tools such as Google Ads, LinkedIn or similar platforms are used.
- FIRST-PARTY AND THIRD-PARTY COOKIES
The cookies used on this website may be both first-party and third-party cookies. First-party cookies are those managed directly by Tempel, S.A., while third-party cookies are managed by external entities that provide services to the website owner.
With regard to third-party cookies, such entities may process the information collected in accordance with their own privacy policies, without Tempel, S.A. having direct control over such processing.
Certain advertising cookies may be used to build profiles based on browsing habits in order to display personalised advertising or measure campaign performance.
- PURPOSE OF THE USE OF COOKIES
The purpose of using cookies on this website is to guarantee the correct functioning of the page, improve the user’s browsing experience and analyse the use of the site through statistical data that allows the services offered to be optimised.
Likewise, certain cookies may be used for the management and measurement of commercial and marketing actions in professional environments, as well as to enable additional features such as chat support services, commercial automation, form management, fraud prevention, browsing security and the storage of the user’s consent preferences.
- COOKIES USED ON THIS WEBSITE
This website uses first-party and third-party cookies for technical, analytical, functional, security, consent and behavioural advertising purposes.
The main cookies used, along with their provider, purpose, duration and legal basis, are detailed below:
| Cookie name | Provider | Purpose | Duration | Category |
|---|---|---|---|---|
| _ga | Google Analytics | Distinguish unique users and collect browsing statistics | 2 years | Analytics |
| _ga_* | Google Analytics | Maintain session state and GA4 property metrics | 2 years | Analytics |
| _gid | Google Analytics | Differentiate users for statistical analysis | 24 hours | Analytics |
| _gcl_au | Google Ads | Measure advertising conversions | 3 months | Advertising / Marketing |
| _gcl_ls | Google Ads | Store advertising conversion data | Up to 90 days | Advertising / Marketing |
| _fbp | Meta (Facebook) | Identify browsers for advertising and campaign measurement | 3 months | Advertising / Marketing |
| _fbc | Meta (Facebook) | Link visits to Meta advertising campaigns | 3 months | Advertising / Marketing |
| li_fat_id | Conversion tracking and advertising remarketing | 30 days | Advertising / Marketing | |
| hubspotutk | HubSpot | Identify visitors and link forms or CRM activity | 6 months | Analytics / CRM |
| __hstc | HubSpot | Main visitor tracking cookie | 6 months | Analytics |
| __hssc | HubSpot | Control sessions and number of visits | 30 minutes | Analytics |
| __hssrc | HubSpot | Detect browser session restart | Session | Technical |
| messagesUtk | HubSpot | Recognise chat users and maintain conversations | 6 months | Functional / CRM |
| moove_gdpr_popup | Moove GDPR Cookie Compliance | Store cookie consent preferences | Approx. 1 year | Technical / Consent |
| gdpr_<screenname>__donottrack | SalesIQ / Zoho | Store consent and tracking preferences | 1 month | Consent |
| gdpr_<screenname>_trackingconfig | SalesIQ / Zoho | Store the user’s consent settings | 1 month | Consent |
| zc_consent | Zoho SalesIQ | Record acceptance or rejection of cookies/tracking | 12 months | Consent |
| zc_show | Zoho SalesIQ | Manage display of the privacy banner | 12 months | Consent / Functional |
| zpc{project_key} | Zoho SalesIQ | Remember privacy and consent preferences | 12 months | Consent |
| JSESSIONID | Web application / server | Maintain the user’s HTTP session | Session | Technical |
| LS_CSRF_TOKEN | Web application | Protection against CSRF attacks | Session | Security |
| _uesign | Web application | Application security and validation | 1 month | Security |
| __cf_bm | Cloudflare | Anti-bot protection and traffic management | 30 minutes | Security / Technical |
| _cfuvid | Cloudflare | Differentiate users behind shared IPs for security | Session | Security / Technical |
| ZLD<lsid>tabowner | Zendesk / Zoho | Technical management of the widget session | 180 seconds | Technical |
| <chatId>_translate | Chat system | Store chat translation preferences | 180 seconds | Functional |
| <chatId>_sound | Chat system | Store chat sound preferences | 180 seconds | Functional |
| “zld”+<lsid>+”state” | Zendesk / Zoho | Remember minimised/maximised state of the chat | 5 minutes | Functional |
| “zld”+<lsid>+”dragpos” | Zendesk / Zoho | Remember the position of the chat widget | 5 minutes | Functional |
| isiframeenabled | Chat system | Control widget loading via API | 1 day | Technical / Functional |
| ZLD<lsid> | Zendesk / Zoho | Maintain chat session information | 310 seconds | Functional |
| ZLD<lsid>WAITING | Zendesk / Zoho | Manage chat waiting time | During widget session | Functional |
| ZLD<lsid>WTIME | Zendesk / Zoho | Control remaining chat waiting time | During widget session | Functional |
| <avuid>_accesstime | Chat system | Record the user’s last interaction with the chat | 1 day | Functional |
| zps_permission_status | Browser / Push notifications | Manage push notification permissions | 1 year | Functional / Consent |
| fbpgsr_<lsid> | Facebook Integration | API integration authentication with Facebook | Until manually deleted | Technical / Integration |
| <screenname>–uuid | REST API / application | Unique user identifier for API integrations | 2 years | Functional / Analytics |
| zabBotScore | Zoho / anti-bot system | Detection and mitigation of automated traffic | 1 year | Security |
| zc_loc | Zoho SalesIQ | Manage chat data localisation | Session | Functional |
These cookies may be session cookies, deleted when the browser is closed, or persistent cookies, remaining on the user’s device for a set period which, in some cases, may reach up to 24 months.
For more information on the use of cookies by each provider, we recommend consulting their respective privacy policies.
The table above is for information purposes only and may be updated according to the cookies actually used by the website at any given time.
- USE OF SOCIAL MEDIA PLUGINS
This website may incorporate features provided by social networks through plugins or interactive elements, such as share or follow buttons.
When the user interacts with these elements, their browser may establish a direct connection with the servers of the corresponding social network, which may involve the transmission of information about their browsing.
Even without direct interaction, some plugins may set cookies depending on their technical configuration.
Tempel, S.A. has no control over the data collected or the processing carried out by such social networks. For this reason, users are advised to review the privacy policies of each of these platforms and, where appropriate, to log out of their accounts before accessing the website if they wish to avoid their browsing being associated with their profile.
The use of social networks on this website is mainly of an informative and corporate nature within a professional context.
- INTERNATIONAL DATA TRANSFERS
The use of third-party tools such as Google, Meta, LinkedIn or HubSpot may involve the transfer of data outside the European Economic Area, particularly to the United States.
These transfers are carried out in accordance with Regulation (EU) 2016/679 through the use of appropriate safeguards, such as standard contractual clauses approved by the European Commission or other valid mechanisms in accordance with current regulations.
- COOKIE SETTINGS AND MANAGEMENT
The user may accept, reject or configure the use of cookies through the cookie management system enabled on the website.
Likewise, they may allow, block or delete the cookies installed on their device through the settings of the browser they use. However, disabling certain cookies may affect the correct functioning of the website and limit some of its features.
- CONSENT
Consent shall be given through a clear affirmative action, such as selecting options in the banner or configuration panel.
Optional cookies, including analytical, non-essential functional and advertising cookies, will only be installed after obtaining the user’s express consent.
Under no circumstances does mere browsing of the website imply acceptance of the use of cookies.
The user may withdraw their consent at any time through the cookie configuration panel available on the website.
Technical or necessary cookies are used under Article 22.2 of the Spanish Information Society Services Act (LSSI), as they are essential for the functioning of the website and the provision of the services requested by the user.
The consent given by the user will be retained for a maximum period of 24 months, after which the user’s consent will be requested again.
- UPDATES TO THE COOKIE POLICY
Tempel, S.A. reserves the right to modify this Cookie Policy in order to adapt it to regulatory or technical changes.
Users are advised to review this document periodically.
Last updated: June 2026